Working the phones doesn’t always mean chaos.
If you can, try to move into an internal IT / enterprise support role — where you’re supporting users who work at the same company as you.
The calls are usually better, the conversations are more respectful, and you’re not dealing with random customers from all over the world.
You’ll still get tough calls.
You’ll still run into people having bad days.
That’s part of support — whether it’s on the phone or in person.
But in my experience, internal support is one of the best routes if you’re starting on the phones and want a smoother path in IT.
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