One underrated benefit of working in a call center?
You actually learn how to troubleshoot and communicate better.
When you can’t remote in, you’re forced to walk people through problems step by step — and that sharpens your problem-solving skills fast.
You also learn patience.
Some users aren’t computer-savvy, and sometimes a simple step takes 10–15 minutes.
But those moments matter.
Everything I learned in the call center translated into my next IT role — it made me more efficient, helped me stand out, and paid off in the long run.
If you’re on the phones right now, know this: it’s not wasted time.
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