Advantages and Disadvantages of Working in a Call Center | IT Career Advice

Thinking about starting your IT career in a call center? Or already working the phones and wondering if it’s worth it?

In this video, I break down the real advantages and disadvantages of working in a call center — from the skills you gain and experience you build, to the stress, burnout, and challenges nobody talks about.

I share my own experience working in a call center and explain:
• The biggest benefits of starting your career on the phones
• The downsides that can hold people back
• How call center jobs can help (or hurt) your long-term IT career
• Who should consider call center roles — and who should avoid them

If you’re trying to break into tech, transition out of a call center, or figure out your next move in IT, this episode is for you.

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