If You Haven't Started in IT Yet, You Believe at Least One of These
Send us Fan Mail Before I got into IT, I worked in a call center doing tech support. Every call was timed. The time between calls was timed. Bathroom breaks were timed. That was my only reference point for what a job looked like so that's what I assumed IT would be. I was wrong. About that, and about three other things. In this episode I go through four beliefs I carried into this industry and where each one broke: what I thought a manager would do, how much I thought I needed to know befor...
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- Many people struggling with breaking into IT carry false assumptions about what the industry is actually like based on previous non-tech jobs.
- Working in a strictly timed call center tech support role does not accurately reflect the daily reality and flexibility of a career in IT.
- You do not need to know everything before applying for a role, as learning on the job is a massive part of breaking into IT.
- Believing that a single raise or promotion will instantly fix all your career frustrations will hold you back from making strategic moves.
- Examining your own preconceived notions about management, technical requirements, and promotions is crucial when you are trying to break into IT.
Before I got into IT, I worked in a call center doing tech support. Every call was timed. The time between calls was timed. Bathroom breaks were timed. That was my only reference point for what a job looked like so that's what I assumed IT would be.
I was wrong. About that, and about three other things.
In this episode I go through four beliefs I carried into this industry and where each one broke: what I thought a manager would do, how much I thought I needed to know before taking a role, what I thought would get me promoted, and what I thought the next raise would fix.
If you're trying to break into IT right now, you're probably holding at least one of these. I held all four.
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Frequently Asked Questions
How much do I need to know before breaking into IT?
You do not need to know everything before taking your first role. Waiting until you feel completely ready is a common myth that delays people from breaking into IT.
What is it really like working in IT compared to a call center?
Unlike rigidly timed call center support environments where every minute and bathroom break is tracked, many IT roles offer more flexibility, autonomy, and professional growth.
How can I overcome the mental barriers of breaking into IT?
Start by identifying the false assumptions you hold about tech management, required knowledge levels, and career progression, then focus on taking practical steps like continuous learning and networking.