Aws Audio Episodes

Send us Fan Mail Everyone breaking into IT wants the remote job but is that actually the right move when you're just starting out? In this episode I break down the real case for on-site vs remote support roles when you're brand new to the field: what you gain, what you give up, and why Year 1 might be the one year where being in the building actually matters more than flexibility. In this episode: 🖥️ Why hands-on, in-person learning speeds up Year 1 👀 The visibility factor most ...

Send us Fan Mail Everyone says a call center job is how you break into IT. I spent a couple of months in one and I still don't count it as my first IT job here's why, plus how to tell whether a "help desk" posting is really a help desk or a call center wearing a badge. Help desk vs call center is one of the most confusing comparisons for anyone trying to break into IT, because sometimes they're the same job and sometimes they're nowhere close. Same headset, same queue, sometimes the same bui...

Send us Fan Mail Before I got into IT, I worked in a call center doing tech support. Every call was timed. The time between calls was timed. Bathroom breaks were timed. That was my only reference point for what a job looked like so that's what I assumed IT would be. I was wrong. About that, and about three other things. In this episode I go through four beliefs I carried into this industry and where each one broke: what I thought a manager would do, how much I thought I needed to know befor...

Send us Fan Mail You passed the certification. So why isn't anybody calling you back? If you've got the cert, updated the resume, and you've been applying for weeks with nothing but silence — you're not doing anything wrong as a person. But something in your process is probably broken. A certification was never a guarantee. But it should be getting you interviews. In this episode I break down 4 reasons people pass their cert and still can't get hired in IT — and what to change about each on...