There’s one job in tech that has started more careers than any other: the help desk. In this episode, I break down why help desk isn’t a dead end, what it teaches you that a certification can’t, how people get stuck there, and how to move up and out.
Whether you’re trying to land your first help desk job or trying to get out of one, this episode is for you.
In this episode:
Myths about the help desk (no, it’s not just resetting passwords)
Why you should still take a help desk job even if you have your CCNA
3 things the help desk teaches you that certs can’t
How comfort and bad tickets keep people stuck
Your exit strategy for moving up
Some links below are affiliate links. If you buy through them I earn a small commission at no extra cost to you. This video is not sponsored.
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